jyjil's commitment to responsible gaming
We believe entertainment should always be safe and controlled. We are fully committed to keeping your gaming experience at jyjil enjoyable and healthy.
Gaming should be fun, not stressful
jyjil is a trusted online gaming platform in Bangladesh. For us, responsible gaming is not just a policy — it is the foundation of every decision we make. We want you to enjoy gaming as a healthy form of entertainment, and never let it have a negative impact on your daily life.
Online gaming becomes problematic when a person starts spending more time and money than they can afford. Our responsible gaming programme helps you stay aware of those boundaries and take control when needed.
The core of responsible gaming: you control the game — do not let the game control you. Play for entertainment, not as a guaranteed way to earn money.
Age verification
jyjil is for people aged 21 and above only. Age verification is mandatory when opening an account. Protecting minors from gaming is our highest priority.
6 key features for your protection
These tools can be used directly from your account to manage your gaming experience at jyjil.
Set deposit limits
You can set daily, weekly or monthly deposit limits. Once a limit is set it takes effect immediately. Increasing a limit requires a waiting period — this pause gives you the chance to reconsider your decision.
Session time limit
Set a maximum time for each gaming session. When the set time is up, the platform will notify you and can automatically end the session if needed. Taking healthy breaks keeps gaming enjoyable.
Time-out option
Need a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or deposit, but your account will be reactivated automatically once the period ends.
Self-exclusion
If you feel gaming is getting out of control, choose self-exclusion. Options range from 6 months to permanent closure. Re-opening an account during an exclusion is not possible — this is a firm step designed for your protection.
Transaction and history review
View your complete gaming and financial history at any time. Clear information on how much you have deposited, how much you have spent, and how much you have won is always available to you. Stay informed, stay in control.
24/7 support
If you have any concerns about gaming, contact our Bangla-speaking support team. Instant assistance is available via live chat. Your privacy is fully protected.
How to activate the safety tools
Log in to your account
Access your personal account at jyjil and go to profile settings.
Open the "Responsible Gaming" section
In settings, look for the "Responsible Gaming" option — it is available directly on your account dashboard.
Choose your preferred limit or feature
Deposit limit, time limit, time-out or self-exclusion — activate whichever you need.
Confirm and save
Confirm the change. Deposit limits and exclusions take effect immediately. A set waiting period applies when relaxing limits.
Contact us if you need help
If you run into any issues, contact our team via live chat or at [email protected]. We are always here for you.
When should you seek help?
If you notice any of the following signs in yourself, please stop and contact us:
- You are spending beyond your budget and feeling regret afterwards
- You keep playing to try to recover money you have lost ("chasing losses")
- You are prioritising gaming over family, friends or work
- You are lying about or hiding your gaming
- You want to stop gaming but cannot
- You are playing with borrowed money or by spending your savings
- You feel restless or irritable when you cannot play
- Gaming is affecting your sleep, eating or health
These signs are not a sign of weakness — they are signals that you could use a little support. Talk to our support team today.
The golden rules of responsible gaming
Set a budget
Before playing, decide how much you can spend and how much you are willing to lose before stopping. Stick to those limits. Never play with money set aside for essential expenses.
Respect time limits
Gaming should be a small part of your daily life. Play only when you still have enough time left over after work, family and social commitments.
Keep an entertainment mindset
Do not think of gaming as a source of income. Winning and losing are both normal. Regardless of the outcome, treat gaming as entertainment.
Take breaks
Do not play for long stretches without stopping. Take regular breaks — go for a walk, drink some water, talk to your family. A fresh mind makes for better decisions.
Never play with borrowed money
Playing with a loan, a credit card or your savings is never the right choice. Only spend money you can spare on gaming.
Do not play under emotional pressure
Gaming is not the right way to cope with stress, loneliness or depression. Play only when those feelings have passed and your mind is settled.
Keep children and teenagers safe
jyjil strictly enforces a 21+ age limit. Age is confirmed during account verification. Even so, it is important for family members to be vigilant so that minors at home cannot gain access in any way.
Use a strong password on your devices and never share your login details with anyone. Always log out after use. Consider using parental control software on devices that children use.
Talk openly with your family
Be transparent with your family about online gaming. Let a trusted family member know how much time and money you are spending — this helps maintain healthy gaming habits. If a family member expresses concern, take it seriously.
Help is always close by
Our support team and the steps below are here to help you with any gaming-related concerns.
jyjil live support
Our Bangla-speaking support team is available via live chat 24 hours a day, 7 days a week. For any gaming-related concern — from setting deposit limits to self-exclusion — we will guide you through it.
All your information is kept completely confidential.
Seek professional help
Gaming addiction is a health issue, not something to be ashamed of. If you feel you need professional advice, mental health specialists and counsellors are available in Bangladesh. Do not hesitate to speak with your family doctor or a mental health professional.
Our support team can point you towards the right resources if needed.
Enjoy safely — jyjil is with you
Play responsibly, stay within your limits, and enjoy gaming as a source of fun. We are always ready to help in every way.