jyjil's Privacy Policy

1. Introduction and Purpose

jyjil ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, use, and protect the personal information of our website users ("you", "user").

By creating an account on jyjil or using our services, you are agreeing to the terms of this privacy policy. This policy should be read together with the Terms and Conditions. We reserve the right to update this policy at any time to improve our service standards or meet legal requirements. We will notify you by email if there are important changes.

2. What Information We Collect

jyjil collects various types of information to provide its services. This information is divided into two main categories:

2.1 Information You Provide Directly

This includes information you provide during registration, transactions, or when contacting us:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (where identity verification is required)
• Mobile wallet details (bKash, Nagad, Rocket, Upay — to complete transactions)
• Account password (stored in encrypted form)
• Messages and information provided when contacting the support team

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Cookie and session data (see section 7 for details)
• Gaming activity history and transaction records
• Referral source and navigation patterns

3. Purpose of Information Use

jyjil uses your information only for legitimate and necessary purposes. We process your information for the following reasons:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Personalising your gaming experience
• Providing 24/7 Bengali-language support

3.2 Security and Compliance

• Verifying identity and confirming age (21+ rule)
• Preventing fraud, deception, and money laundering
• Protecting accounts and detecting suspicious activity
• Meeting legal and regulatory obligations

3.3 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Developing new services and features

3.4 Communications

• Sending important account notifications
• Sending promotional messages (subject to your consent)
• Responding to support requests

4. Information Sharing and Disclosure

jyjil never sells or commercially transfers your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technical service providers. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws and regulations. In such cases, we will only provide the information specifically requested.

4.3 Fraud Prevention

Limited information may be shared with authorised third-party agencies for the purpose of detecting and preventing fraud.

5. Data Security Measures

jyjil uses industry-standard security technologies and practices to keep your personal information safe:

5.1 Technical Safeguards

• SSL/TLS Encryption: Our website and app are fully SSL encrypted. All your data is transferred through encrypted channels.
• Data Storage: Stored data is protected by strong encryption algorithms.
• Firewall and Anti-Virus: Our servers are protected by the latest security systems.
• Two-Factor Authentication (2FA): An additional verification layer is available to protect your account.

5.2 Organisational Safeguards

• Only authorised staff can access personal information
• All staff receive privacy training
• Regular security audits and assessments are conducted
• A rapid response procedure exists in the event of a data breach

However, no method of data transmission over the internet or electronic storage is 100% secure. We use the best security practices available in the industry, but cannot guarantee absolute security.

6. Data Retention Period

jyjil retains your personal information only for as long as necessary. The retention period is determined based on the following:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Information required to meet legal obligations and resolve disputes is retained for a defined period.
• Transaction Records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Marketing Communications: If you withdraw your consent, you will be removed from the marketing list without delay.

Once the defined retention period ends, your information is securely deleted or anonymised.

7. Cookie Policy

The jyjil website uses cookies and similar tracking technologies to improve your browsing experience and to operate our services properly.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language settings, display preferences).
• Analytics Cookies: Used to collect website usage statistics, which help improve our services.
• Marketing Cookies: Used to display advertisements based on your interests (subject to your consent).

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some website features to not work properly.

8. Your Rights and Choices

You have certain important rights regarding your personal information:

8.1 Right to Access

You can ask us at any time what information we hold about you and how it is being used. To request this information, email [email protected].

8.2 Right to Rectification

If any information in your profile is incorrect or out of date, you can request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or active disputes.

8.4 Right to Object to Processing

You can opt out of marketing communications at any time. This can be done via the "opt-out" option in any email you receive, or directly through the support team.

8.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format. Send this request to [email protected].

9. Protection of Minors

jyjil's services are for people aged 21 and over only. We do not knowingly collect any personal information from minors (those under 21 years of age).

Age is verified at the time of registration. If we learn that a minor has opened an account on our platform, the account will be closed immediately and any collected information will be deleted.

If you believe a minor has opened an account, please notify us immediately at [email protected].

10. International Data Transfers

Our servers and service provider partners may be located in various countries. When transferring data internationally, we ensure that:

• The receiving country or organisation provides adequate data protection
• The necessary agreements and safeguards are in place
• Data is transferred only to the extent necessary
• Transferred data remains encrypted and secure

11. Policy Changes

jyjil may update this privacy policy from time to time. For significant changes, we will:

• Display a prominent notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continued use of the service after an update indicates that you agree to the revised policy. Your consent will be sought for significant changes to the policy.

12. Contact Us

If you have any questions, comments, or information-related requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website

Our Bengali-speaking support team is available 7 days a week, 24 hours a day. Your privacy is our highest priority.